HOST — CHECK-IN, IDs & TURNOVER

• Bring guests out to their Bigloo and show them the QR code. Service is completely QR — tell them: order everything right from the Bigloo, and we'll bring it all out to you.
• Check ALL IDs at check-in. Everyone 21+ gets a wristband — alcohol can only be handed to a guest wearing one.
• Tell guests to place a first order when they sit down — it opens their tab and starts the text thread — and to keep the tab open until they're done.
• Running over? If guests are still in the Bigloo past their reservation time, the host checks in with them — a text on the thread or a quick stop by.
• Once guests leave, the host cleans the Bigloo and preps it for the next reservation.

Small note: if you notice an orange notification icon pop up, that could be a Bigloo guest texting — please feel free to read the message and respond as needed.

ORDERING — COMPLETELY QR

• Everything goes through the QR code in the Bigloo — food AND drinks. Guests don't come to the bar for drinks; we bring everything out to them.
• First order first: guests should order something through the QR code when they sit down — that opens their tab and establishes the text thread.
• Don't close the tab: ask guests not to close out after their first order. Keeping it open keeps everything on the same tab — close it early and the guest's card gets run again for every round.

BARTENDER — YOU MAKE THE DRINKS

• Make every drink and can a Bigloo orders, and set them in the pickup window for the runners.
• Cans: if a can is ordered, grab it from the cooler, open it, and place it in the service window — never send a can out unopened.
• When a Bigloo's drinks are ready, mark the Bigloo ticket ready so the runners know to grab them.

KITCHEN — YOU MAKE THE FOOD

• Everything ordered to a Bigloo is TO GO. Fire it and package it that way, every time — no plates, no exceptions.
• Remember, it's eating outside: pack it to travel — lids on tight, sauces secured — so it lands in the Bigloo hot, complete, and looking like it would at a table inside.
• When it's up, the runners take it from there — your food is the main event of the Bigloo, so send it out like it matters.

FOOD RUNNERS — DELIVERY

• All items to the Bigloo go to-go, including silverware — 1 set per item.
• Deliver in a large to-go bag, and tell the guests on drop-off: the bag doubles as their trash bag.
• Bring extra napkins whenever they order food.
• Bar items too: when the bar marks a Bigloo ticket ready, grab the drinks from the pickup window and deliver them out to the Bigloo.
• WRISTBAND RULE: hand an alcohol drink ONLY to a guest wearing a wristband. No wristband, no alcohol handoff.
• On your way out, pull any empty glasses — it helps the cleanup a lot.

SERVERS — LEND A HAND

• When you have free hands, help the runners bring drinks and food out to the Bigloos. The wristband rule applies to you too — alcohol only goes to a guest wearing one.